Privacy policy

We at Saraana respect and prioritize all customer privacy matters. This Online Privacy Notice outlines the types of personal information we collect via www.saraana.com (hereinafter referred to as the “Site”), how we use collected data, authorized third parties we may share data with, and user rights relating to our data usage activities. It also explains the security measures we implement to protect your personal data, and how you may contact us to review our daily privacy operation practices.

INFORMATION WE COLLECT

The personal information we collect and request from Site users includes, but is not limited to, the following categories:

· Contact information: such as full name, postal address, phone number and email address;

· Site account login credentials;

· Payment information: including card payment billing details;

· Purchase and transaction information: including serial numbers for timepiece registration;

· Other personal data voluntarily submitted by users via our official live chat service.

Information We Collect By Automated Means

When you browse and use our Site, we may automatically collect user data via standard internet technologies, including cookies, web server logs, web beacons and JavaScript.

Cookies are small data files sent from websites to your computer or internet-connected device, used to identify your browser uniquely or store device preferences and settings. Our Site may deploy HTTP cookies and other local storage tools, including browser-based and plugin-based local storage. You may adjust your browser settings to receive cookie alerts, restrict or disable cookie functions. Please note that disabling cookies may limit or disable full access to all functional features on our Site and other affiliated online platforms.

Alongside cookie data collection, our web servers will log technical information including your device model, operating system, browser version, domain configuration, system language, device country and time zone. Server logs also record referral webpage links, your public IP address, and your on-site browsing behavior including visited pages and interactive actions. We may embed web beacons on Site pages to standardize automated data collection. Web beacons are tiny embedded files that connect web pages to designated servers and matching cookies. We may also use JavaScript and other scripting languages to collect user interaction data listed above.

We authorize trusted third-party analytics tools on our Site, including Google Analytics, Adobe Omniture and Channel Intelligence, to analyze user browsing habits and site engagement. Analytical data including your IP address and automatically collected device information will be collected or accessed by these third-party service providers. You may visit official provider links to learn how to opt out of their independent data tracking services.

Most modern browsers and mobile devices support built-in “Do Not Track” preference signals. At present, Saraana will not adjust its site functions or data collection rules according to external Do Not Track browser signals.

HOW WE USE THE INFORMATION WE COLLECT

We may process and use verified user personal information for the following legitimate purposes:

· Provide, maintain and optimize our products and customer services;

· Create, manage and administer your user account; complete order payment processing;

· Send official brand catalogs, discount updates and authorized promotional materials;

· Communicate with users, and manage user participation in brand events, exclusive offers, customer surveys and market research;

· Reply to customer consultation, after-sales and support inquiries;

· Conduct internal data analysis, including personal data anonymization and aggregation;

· Operate, audit and upgrade brand business operations: develop new products, optimize existing apparel goods, standardize customer communication, analyze product performance, and complete internal accounting and auditing work;

· Detect, identify and prevent fraud, illegal behaviors, commercial disputes and legal liabilities;

· Abide by local legal regulations, industry compliance standards and official Saraana site policies.

We may use your personal data for additional purposes, and we will issue clear notice at the time of information collection if applicable.

Automatically collected browsing data will be used to: (i) customize personalized site browsing experience; (ii) deliver interest-based content and targeted brand advertisements matching your browsing habits; (iii) maintain site operation and daily brand business management. We may display Saraana product advertisements on our Site and third-party websites based on your browsing records. Our Site does not respond to browser Do Not Track requests.

INFORMATION WE SHARE

Saraana will never sell your personal information to external parties, except scenarios clearly stated in this Online Privacy Notice. We may share user data with authorized third-party service providers who operate services under our official instructions. For example, Neiman Marcus Direct acts as our official order fulfillment agent. We prohibit our cooperative service providers from using or disclosing user data beyond service needs and legal compliance requirements.

We may share qualified personal data with Saraana affiliated branches for the purposes stated in this privacy policy. We may also share user information with third-party merchants and database providers for authorized brand marketing and advertising activities.

Users hold the right to opt out of marketing database disclosure. You may freely object to marketing data usage, or withdraw previous data consent at any time free of charge, and we will update your user preferences immediately. To opt out of direct marketing database usage, please send a clear data removal request via the contact method listed in the How To Contact Us section below.

We may disclose user personal data: (i) when required by local laws or judicial procedures; (ii) upon official request from law enforcement and government regulatory departments; (iii) to avoid personal physical harm, economic loss, or investigate confirmed or suspected fraudulent and illegal activities. We reserve the right to transfer user personal data if Saraana undergoes business restructuring, asset sale, merger, dissolution or liquidation of partial or overall business assets.

NOTICE TO CALIFORNIA RESIDENTS

In compliance with California local privacy laws, California residents may request: (i) a list of personal data categories shared to third parties for direct marketing within the previous calendar year; (ii) identifiable information of such third-party recipients. California residents may submit relevant requests via our official contact channel below.

YOUR RIGHTS AND CHOICES

You have independent rights to manage your personal information collected by Saraana. You may update personal preferences, unsubscribe from brand mailing lists, or submit data modification requests via our official contact email. Subject to local regional laws, you may apply to access, correct, amend, delete or restrict usage of your stored personal data. You may withdraw authorized data consent or raise legitimate objections to our data processing at any time, and we will follow your updated preferences for all future operations.

DATA TRANSFERS

Personal data collected via our Site may be transferred and processed outside your resident country, including the United States. Overseas data protection regulations may differ from your local regional laws. All cross-border data transfers will be protected following the data security standards stated in this Online Privacy Notice.

HOW WE PROTECT PERSONAL INFORMATION

Saraana adopts complete administrative, technical and physical protection measures to secure user personal data, preventing accidental loss, deletion, modification, unauthorized access, disclosure and illegal data usage.

LINKS TO OTHER WEBSITES

Our Site may add external third-party website links for user convenience. All linked platforms operate independently and are not owned, controlled or managed by Saraana. External websites have independent privacy policies, and we strongly recommend users check third-party privacy rules before browsing. Saraana takes no responsibility for third-party website content, operation behaviors and privacy management practices.

UPDATES TO OUR ONLINE PRIVACY NOTICE

We may revise and update this Online Privacy Notice irregularly to match updated brand data processing rules, without prior user notification. We will post obvious on-site notices for major policy revisions, and update the latest effective date at the top of this privacy page.

HOW TO CONTACT US

If you have questions, feedback, or demands regarding this Privacy Policy, personal data update and preference adjustment, please contact our customer service team via email:

Saraana-Official@outlook.com