Shipping policy
Shipping Policy
Thank you for shopping with us! We offer reliable worldwide shipping services to ensure your orders reach you safely and efficiently. Total shipping time consists of order processing time and courier delivery time. Once your order is processed and shipped, you will receive a confirmation email containing your tracking number and delivery instructions.
Email Support: saraana-official@outlook.com
Free Standard Shipping: Enjoy free standard shipping on all orders with 2 or more items.
1. Order Processing Time
All regular orders are processed and prepared for shipment within 1–3 business days.
Orders placed on weekends or public holidays will be processed on the next available business day.
Express Order Priority: All Express shipping orders are prioritized for processing and will be shipped within 1–3 business days.
In the rare case of temporary stock shortages, we will contact you via email with alternative solutions or further instructions.
2. International Delivery Timeframe
Below are the estimated delivery times for each shipping method by region.All delivery times are calculated in business days and do not include weekends or public holidays.
|
Region |
Express Shipping |
Fast Shipping |
Standard Shipping |
|
USA |
3–5 Days |
6–8 Days |
6–10 Days |
|
Europe |
3–5 Days |
6–8 Days |
6–10 Days |
|
Canada |
3–7 Days |
6–8 Days |
6–10 Days |
|
Australia |
3–7 Days |
6–8 Days |
6–10 Days |
|
New Zealand |
3–7 Days |
6–8 Days |
6–10 Days |
|
Japan |
3–7 Days |
6–8 Days |
6–10 Days |
|
Asia |
5–8 Days |
6–10 Days |
8–12 Days |
|
Other Regions |
5–8 Days |
8–12 Days |
10–15 Days |
3. Important Shipping Notes
l Estimated delivery times are for reference only and may vary due to peak seasons, customs clearance delays, weather conditions or courier operational issues.
l Customs duties, import taxes or local handling fees may apply depending on your local policy, which are the responsibility of the customer.
l We are not responsible for delays caused by third-party logistics providers, customs inspections or local postal services.
4. Policy Updates
We reserve the right to update this Shipping Policy without prior notice. Any changes will take effect immediately after being posted on our official website.
5. Contact Us
If you have any questions regarding shipping time, tracking or delivery issues, please contact our customer support team at: saraana-official@outlook.com